Our US based Customer Service representatives are available Monday through Friday from 8:00 AM to 6:00 PM, and Saturdays from 10:00 AM to 4:00 PM. Our showroom inside Jack's DIY Home Store in Wyomissing, PA is open Monday through Friday from 8:00 AM to 6:00 PM, and Saturdays from 9:00 AM to 5:00 PM.
Do you have a showroom?
Yes, we have a 30,000 foot showroom inside Jack's DIY Home Store in Wyomissing, PA. We offer the same quality cabinets and personalized service at Jack's that we do online. If you want to see and touch the cabinets or work with a designer in-person, come visit us at Jack's.
How long has the company been in business?
We've been in the cabinet business for over 35 years. We're excited to bring our expertise to a broader audience with our e-commerce store.
Do you offer any discounts or current sale promotions?
Yes, we regularly run promotions. Please check our website or contact us for the latest deals. Join our newsletter to ensure you don't miss out on our best deals.
Ordering & Payments
What form of payments do you accept?
We accept all major credit and debit cards as well as PayPal, including PayPal Pay Later and Pay In 4.
When will my credit card be charged?
Your credit card will be charged at the time of purchase.
How do I get a copy of my receipt?
A digital receipt will be emailed to you once the transaction is complete.
Is there tax on my order?
Sales tax is applied based on your shipping location.
How can I tell what the sale price is?
Sale prices are clearly marked on our website next to the regular price.
Why are multiple pending charges on my credit card?
Multiple charges could be authorization holds and should disappear within a few business days. Contact your bank for more details.
Why was my credit card declined?
Common reasons include incorrect information, insufficient funds, or bank security measures. Please contact your bank for more information
Shipping & Delivery
How do you ship your cabinetry?
Orders are shipped using reputable nationwide freight carriers. Most orders are delivered on a 53' tractor trailer. See our Shipping Policy for more information.
Can I arrange my own shipping?
No. To guarantee fast and secure delivery, all shipping is handled through our network of carriers.
Can I pick up my order from the main warehouse?
Some orders may be eligible to be picked up at our Wyomissing, PA location. Select Pick-up as your delivery option (if available) when checking out.
What if my delivery includes damaged cabinets?
Take pictures of the damaged cabinets and report any damages within 48 hours of receiving the shipment, and we will replace the damaged items at no additional cost.
How long will it take to receive my cabinets?
Most orders ship within 2 to 4 weeks. Select cabinets can be picked up immediately from our Wyomissing, PA location. Some orders are eligible for 24 hour delivery within 100 miles of our Wyomissing, PA location. See the shipping options when checking out.
What orders qualify for Free Shipping promotions?
Orders of $2,500 qualify for free shipping within the continental U.S.
How long does it take for an order to ship?
Select cabinets ship in three days or less. Other orders typically ship within 2 to 4 weeks.
Do you offer international shipping options?
No. We currently only ship to addresses within the United States.
How can I check the status of my orders?
You can check the status by logging into your account on our website or contacting our customer service.
How do I track a shipment?
Tracking information will be emailed to you once your order ships.
Order Modifications & Cancellations
Can I make changes to my order once it is placed?
Changes can be made within 24 hours of placing the order.
What if I have to cancel or make changes to my order?
You can cancel or make changes within 24 hours without any charges. After that, a restocking fee may apply.
What if I entered the wrong shipping address or need to change it?
Contact us immediately to update the shipping address. Fees may apply if the order has already shipped.
What is your return policy? Is there a restocking fee?
Returns are accepted within 10 days of delivery. A 35% restocking fee applies. The customer is responsible for return shipping. Cabinets must be in the original factory-sealed boxes to be eligible for return. See our Return Policy for more details.
Product Information
What are RTA cabinets and what does RTA stand for?
RTA stands for Ready-To-Assemble. These are cabinets that are delivered in parts and need to be assembled.
Do your cabinets have "soft close" doors?
Yes, all of our cabinets come with soft-close doors and drawers.
How are your drawers constructed?
Our drawers are made with dovetail construction for added durability.
Are your products CARB2 certified?
Yes, all our products are CARB2 compliant.
Are these cabinets strong enough to support a granite top?
Yes, our cabinets are designed to support heavy countertops like granite.
Samples & Customization
Can I order cabinets in a custom color?
Some cabinets can be ordered in custom colors if you work with one of our designers. If you're interested in custom colors email our design department or give us a call.
Can I buy just doors?
No. We do not sell doors separately at this time.
Can I get samples of the cabinets?
Yes, samples are available for a small fee, which is refundable upon placing an order.
Installation & Assembly
Do you offer installation services?
We do not offer installation. If you are having trouble assembling your cabinets, please contact us.
Do I need to hire someone to assemble the cabinets?
While you can hire a professional to assemble your cabinets, the cabinets are not difficult to assemble.
How hard is it to put together RTA cabinets?
With basic DIY skills, most people find it straightforward to assemble our cabinets.
Will you help me with my layout?
Yes, we offer free design consultations with experienced designers to help you with your layout. Our designers will walk you through the entire process from start to finish. You'll receive a 3d rendering of your kitchen design, an itemized quote, and friendly, personalized service.
Warranty & Guarantees
Do you offer a warranty on the cabinets?
All of our cabinets come with an industry standard 5-year limited manufacturer's warranty.
Do you have a low price guarantee?
Yes. If you find a lower price on the exact same cabinets before your purchase, we will match it. See our Price Match Policy for more details.
Trade & Contractor Programs
Do you offer discounts to contractors?
Yes. If you're a professional contractor or need cabinets for more than one unit, join our trade and contractor program for special discounts and additional benefits.
How do I join your contractor program?
Simply complete the form on our Contractor Page to get started.
Troubleshooting & Issues
What if something on my order is out of stock or damaged?
We will notify you, and you can choose to wait, replace, or cancel the item.
